1. Booking Confirmation

• A booking enquiry is not considered confirmed until it is approved and confirmed by VIFA RETREATS.
• Guests will receive booking details through the registered phone number, WhatsApp, or email.
• Room allocation is subject to availability.

2. Guest Information & ID

• All guests are required to provide valid identification at check-in as applicable.
• The name provided during booking should match the guest’s identification document.
• Additional documentation may be required for certain guests as per applicable regulations.

3. Check-In & Check-Out

• Guests must follow the property’s designated check-in and check-out timings.
• Early check-in is subject to room availability.
• Late check-out is subject to availability and may attract additional charges.
• Guests should contact the property in advance for special timing requests.

4. Room Occupancy

• Guests must follow the maximum occupancy applicable to their selected room category.
• Additional guests are subject to availability and applicable charges.
• Room occupancy should not exceed the permitted limit.

5. Payment

• Applicable room charges must be paid according to the booking terms communicated at the time of reservation.
• Any additional services or charges incurred during the stay must be settled before departure.
• Payment methods should be confirmed with VIFA RETREATS at the time of booking.

6. Cancellation

• Cancellation requests should be communicated to VIFA RETREATS as early as possible.
• Cancellation charges and refund eligibility depend on the applicable booking terms.
• Non-refundable bookings may not be eligible for a refund.
• Please refer to our Cancellation Policy for complete details.

7. No-Show

• Failure to arrive on the scheduled check-in date without prior communication may be treated as a no-show.
• Applicable no-show charges will depend on the booking terms.

8. Booking Changes

Requests to change the:

• Check-in date
• Check-out date
• Room category
• Number of guests
• Duration of stay

are subject to availability and applicable charges.

9. Visitors

• Visitors are subject to property rules, security requirements, and room occupancy limits.
• Guests may be required to register visitors where applicable.
• The property may restrict visitor access for safety or security reasons.

10. Smoking & Safety

• Guests must follow the property’s smoking and safety guidelines.
• Smoking is permitted only in designated areas, if applicable.
• Activities that create a safety risk, disturbance, or inconvenience to other guests are not permitted.

11. Children

• Children are welcome subject to room occupancy and applicable property policies.
• Guests should provide accurate information about the number and age of children when making a booking.

12. Pets

• Pet accommodation is subject to the property’s current policy.
• Guests travelling with pets should contact VIFA RETREATS before making a reservation.

13. Property & Room Damage

Guests are responsible for damage caused to hotel property beyond normal wear and tear.

Any applicable repair, replacement, or additional cleaning costs may be charged to the guest.

14. Personal Belongings

Guests are responsible for their personal belongings, valuables, cash, documents, and electronic devices during their stay.

Please contact the property immediately if an item is lost or misplaced.

15. Wi-Fi & Facilities

• Complimentary Wi-Fi is available for guests.
• Other facilities may vary according to room category and availability.
• VIFA RETREATS currently does not have an in-house restaurant.
• Complimentary breakfast is available according to the applicable booking terms.

16. Guest Conduct

Guests are expected to maintain appropriate behaviour and respect other guests and hotel staff.

Any illegal activity, abusive behaviour, excessive disturbance, or misuse of hotel facilities may result in appropriate action, including termination of the stay where permitted by applicable law.

17. Direct & Third-Party Bookings

For bookings made directly with VIFA RETREATS, the booking terms communicated by the property will apply.

For bookings made through third-party platforms, the cancellation, payment, and booking conditions applicable to that platform and selected rate plan may also apply.

Important Booking Information

24 Rooms | 6 Room Categories | Free Wi-Fi | Complimentary Breakfast

Before confirming your reservation, please ensure that the dates, number of guests, room category, applicable rate, and cancellation terms are correct.

Need Help With Your Booking?

VIFA RETREATS
Near Chandan Hospital, Lucknow, Uttar Pradesh

Phone: +91 XXXXX XXXXX
WhatsApp: +91 XXXXX XXXXX
Email: info@vifaretreats.com

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