1. Information We Collect

When you use our website or contact Vifa Retreats, we may collect information such as:

• Full name
• Mobile number
• Email address
• Check-in and check-out dates
• Number of guests
• Preferred room type
• Booking information
• Special requests or messages
• Information you provide through our contact or booking forms

We may also automatically collect limited technical information such as your IP address, browser type, device type and website usage information.

2. How We Use Your Information

We may use the information you provide to:

• Respond to your enquiries
• Check room availability
• Process and manage booking requests
• Contact you regarding your reservation
• Provide information about your stay
• Respond to customer-service requests
• Improve our website and guest experience
• Maintain website security
• Comply with applicable legal requirements

We will use your information only for legitimate business and service-related purposes.

3. Booking Information

If you submit a booking request through our website, the information provided may be used to process and confirm your accommodation.

Submitting a booking enquiry does not necessarily mean that a reservation has been confirmed. A booking is confirmed only after Vifa Retreats communicates confirmation to you.

4. WhatsApp, Phone & Other Communication

If you contact us through WhatsApp, telephone, email or another communication channel, we may retain the information necessary to respond to your enquiry and manage your booking.

Information shared through third-party communication platforms may also be subject to those platforms’ own privacy policies.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may help us:

• Remember website preferences
• Improve website performance
• Understand visitor activity
• Improve user experience
• Maintain website functionality

You can control or disable cookies through your browser settings. Some website functions may not work correctly if certain cookies are disabled.

6. Third-Party Services

Our website may use third-party services such as:

• Google Maps
• Website analytics services
• Payment providers, where applicable
• Booking or enquiry systems
• WhatsApp or other communication services
• Website security and hosting providers

These third-party services may process information according to their own privacy policies.

7. Google Maps

Our website may display a Google Maps location to help guests find Vifa Retreats.

When you interact with an embedded map, Google may collect information according to its own privacy practices.

8. How We Protect Your Information

We take reasonable measures to protect the information submitted through our website from unauthorized access, misuse, alteration or disclosure.

However, no internet-based website or electronic transmission can be guaranteed to be completely secure.

9. Sharing of Information

Vifa Retreats does not sell or rent your personal information.

We may share information where reasonably necessary with:

• Service providers helping us operate our website
• Booking or payment providers, where applicable
• Communication service providers
• Technical or hosting providers
• Government or legal authorities where required by law

Information will only be shared when reasonably necessary for the relevant purpose.

10. Data Retention

We retain personal information only for as long as reasonably necessary for:

• Processing your booking or enquiry
• Providing customer support
• Maintaining business records
• Resolving disputes
• Meeting legal or regulatory obligations

When information is no longer required, it may be securely deleted or anonymized where appropriate.

11. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion where legally applicable
• Withdraw consent where processing is based on consent
• Ask questions about how your information is being used

To make a privacy-related request, contact us using the details below.

12. Children’s Privacy

Our website is not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent where such consent is legally required.

13. External Links

Our website may contain links to third-party websites, services or platforms.

Vifa Retreats is not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements or privacy practices.

The updated version will be published on this page with the revised Last Updated date.

15. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

VIFA RETREATS

📍 Address: [Complete Property Address]
📞 Phone: +91 XXXXX XXXXX
💬 WhatsApp: +91 XXXXX XXXXX
📧 Email: info@vifaretreats.com

Privacy Enquiries

For privacy-related requests or questions, please contact us using the above details.